Shipping policy

Last updated: October 17, 2026

Shipping & Collection

Noa Tam orders are prepared and shipped from Eilat, Israel.

Preparation time and delivery time are separate. Please allow for both when ordering, especially if your piece is intended as a gift.

Order Preparation

Ready-to-ship pieces are dispatched within up to 7 business days after payment confirmation.

Personalized and bespoke pieces are dispatched within up to 14 business days after payment confirmation and approval of the design, size, and other details required to begin work.

If an order contains both ready-to-ship and bespoke pieces, they will normally be shipped together when the complete order is ready, unless we agree otherwise.

For the preparation periods and maximum total delivery periods stated in this policy, business days are Sunday through Thursday, excluding Israeli public holidays. Carrier tracking estimates may follow a different business-day calendar.

Home Delivery Within Israel

Delivery provider: Olam Hamishlochim
Delivery charge: NIS 40
Delivery time: up to 5 business days after dispatch.

The maximum combined preparation and delivery period is:

Ready-to-ship pieces: up to 12 business days after payment confirmation.
Personalized and bespoke pieces: up to 19 business days after payment confirmation and approval of the details required to begin work.

Please provide a complete delivery address and a telephone number where the delivery provider can reach you.

Free Collection in Eilat

You may collect your order free of charge by prior arrangement from:

Noa Tam
61 Eilot Street
Eilat, Israel

The preparation periods stated above also apply to collection orders. Please wait for confirmation that your order is ready before arranging your visit.

Collection times can be coordinated by phone or WhatsApp at +972-54-235-8959.

Standard Shipping to the United States

Standard delivery to the United States is sent using Israel Post’s Eco Post service with tracking.

Delivery charge: USD 20. The applicable checkout currency and final delivery charge will be displayed before payment.

Our estimated delivery window is 7–15 business days after dispatch. This estimate does not include preparation time.

Our maximum delivery period is 30 business days after dispatch. Including preparation, the maximum total period is:

Ready-to-ship pieces: up to 37 business days after payment confirmation.
Personalized and bespoke pieces: up to 44 business days after payment confirmation and approval of the details required to begin work.

If your order has not been delivered within 30 business days after dispatch, please contact us. We will offer you a refund or a replacement shipment at no additional cost, according to your preference. If a replacement cannot be made, we will provide a refund.

This commitment is made by Noa Tam and is not a guaranteed delivery time provided by Israel Post. It does not limit any right to an earlier remedy under applicable law.

Other International Destinations

Shipping to selected European countries and other international destinations may be arranged where a suitable delivery service is available.

Before accepting an order for another destination, we will confirm the delivery method, charge, estimated delivery time, and maximum total delivery period. Please contact us if this information is not displayed at checkout.

Express International Delivery

If you need express delivery, please contact us before placing your order.

We will check service availability and confirm the delivery charge, estimated delivery time, and maximum total delivery period for your approval before accepting the express order.

Express delivery does not shorten the preparation period unless we expressly agree otherwise.

Tracking

For shipments sent with tracking, we will provide the tracking details after dispatch.

Tracking updates depend on the delivery provider and may not appear immediately.

Customs, Import Duties & Taxes

International orders may be subject to import duties, taxes, or clearance charges imposed by the destination country.

Unless explicitly included in the checkout total, these charges are payable by the recipient. Please check the destination country’s requirements before ordering.

We will provide accurate customs declarations and will not declare a purchased item as a gift or understate its value.

Delivery Address Changes

Please check your delivery details before completing your purchase.

If you notice an error, contact us as soon as possible. We will try to update the details before dispatch, but changes may not be possible once the shipment has been handed to the delivery provider.

If an order must be sent again because of an incorrect address supplied by you or a failure to collect a shipment, any applicable additional delivery charge will be explained before reshipping. Your statutory rights remain unaffected.

Delayed, Missing, or Damaged Deliveries

If your order is delayed, appears to be missing, or arrives damaged, please contact us with your order number.

We will investigate with the delivery provider and arrange an appropriate solution in accordance with applicable law and the delivery commitments in this policy. You will not be required to resolve a carrier claim yourself as a substitute for contacting Noa Tam.

Carrier compensation limits do not limit any mandatory rights you have against us.

If a refunded or replacement order subsequently arrives, please let us know so we can arrange an appropriate resolution at no additional delivery cost to you.